Things mothers ask us
A few quiet answers
If your question isn't here, write to us.
Ana Paula reads every email herself.
How it works
Can I see what a finished book looks like?
Yes. We have an example book written for press, not a real child, that shows how moments, sealed letters, voice notes, and photos all come together. Read it at momoirapp.com/example.
Is Momoir just another baby book?
No. Most baby books close on their fifth birthday, right when there starts to be so much more to say. Momoir is for the whole arc, from their first word to the woman or man they become.
It isn't a tracker, and it isn't a journal about you. It's a place to write to your child by name, in your own voice, across a lifetime. Letters they'll one day hold in their hands.
I'm a grandmother. Is this for me too?
Yes, deeply. So much of what a grandchild needs to know lives only with you. The family stories, the recipes, the version of their mother you remember as a little girl. You can keep a separate book for each grandchild, so each one always has your voice, in their own name.
I'm not a writer. What if I don't know what to say?
You don't need to be. You only need to be their mother (or grandmother), and that is already enough.
We give you gentle prompts when the page feels blank, and you can record voice notes when talking feels easier than typing. Most letters start with a single line: "Today, you…"
How does my child actually receive the book?
That part is yours to choose. You can hand it to them yourself when the moment feels right. You can schedule a private link to open on a date that matters. A wedding, a twenty-first birthday, the day they become a parent. Or you can name a custodian to pass it on if, one day, you can no longer be the one to do it.
Can I print it as a real, physical book?
Yes. Everything you write becomes part of the book. Export it as a beautiful PDF anytime to print at home, or use our printing service for a hardbound keepsake. The kind of book that gets carried from one bookshelf to the next, across a lifetime.
What if I start and don't keep up?
Then you start again. Momoir is not a streak, and there are no badges to lose. Some weeks you'll write three letters. Some years you'll write one. Both are enough.
Nothing you've written ever goes away. Your book waits patiently, exactly as you left it, for the day you have something to say.
Privacy & trust
Who can see what I write?
Only you. There is no public feed, no followers, no likes, no ads. Your letters and photos stay private, yours alone, until the day you choose to hand them to your child.
Will my words be used to train AI?
Never. We will not sell, share, or use your words, photos, or voice notes to train AI models. This is one of our firmest promises. What you write here is for your child, not for a machine.
What if I lose my phone or change devices?
Nothing is stored on the phone itself. Your letters live safely in your account. Sign in from any device with your email, and every word you've written will be there waiting for you, exactly where you left it.
What happens to my book if something happens to me?
This is one of the quietest reasons Momoir exists. You can name a custodian, someone you trust, who will be given access to your book if you are no longer able to hand it over yourself.
Your words still reach your child. That was always the point.
What happens if Momoir, the company, ever goes away?
Your book is yours, not ours. You can export everything you've written, with photos and voice notes, as a PDF at any time. Save it. Print it. Keep a copy somewhere safe.
We are building Momoir to last a lifetime, but we never want you to depend on us to keep your love safe. Your words belong to you, and to your child, no matter what.
Billing & refunds
Can I get a refund if I cancel?
Within 14 days of your first charge, yes. A full refund, no questions asked. After 14 days, you can cancel anytime, but we do not issue refunds for the remainder of the paid year. You will keep full access to Momoir until the end of your paid period and can export everything you have written.
For printed books, refunds are not possible once a book has been ordered (they have real production costs). If a book arrives damaged, we will reprint and reship at no charge.
— Ana Paula
Some questions deserve a longer answer than a single page.
You'll find the rest of the story in the letter from our founder.
